Organizer Agreement

You are the seller of record for every ticket sold to your events. You put the event on, you admit the ticket holder, you honour your own refund policy, and you are responsible for everything that happens at the venue. We provide the ticketing technology and collect payment as your limited payment agent.

Our terms of sale tell every buyer exactly this, in the same words: see the terms of sale, section 1. Your contract with the buyer is for admission; ours with you is this document.

Nothing here makes us a partner, joint venturer, employer or employee of yours, and neither of us may bind the other beyond what this agreement says.

Card payments for your events are routed to a Stripe connected account held in your organization’s name. To sell you must complete Stripe’s onboarding and accept the Stripe Connected Account Agreement directly with Stripe, including its identity and business verification. That agreement is between you and Stripe; this one does not replace it, and where the two conflict about the payment account itself, Stripe’s governs.

You must keep the information on that account accurate and satisfy any verification Stripe asks for. If Stripe restricts or disables your account, card sales for your events stop until it is resolved — the platform refuses card checkout for an organization that cannot charge, and we may unpublish affected events.

We charge a platform fee on each paid order, made up of a percentage of the order subtotal and a flat amount per ticket. The rate that applies to your organization is the platform’s standard rate unless we have agreed a different one with you in writing, in which case it is recorded against your organization and applied to every order.

The fee is taken from your proceeds as an application fee on the charge. It is never added to the buyer’s total: the buyer pays the ticket price, less any discount they applied, plus any donation they chose to add, and nothing else. You may not add a booking, service or handling fee of your own on top of the price you list.

Stripe’s own processing fees are paid by the platform, not deducted from your proceeds. We may change the fee on notice to you; changes apply to orders placed after the change.

Proceeds for your sales, net of our fee, sit in your connected account’s balance. By default that balance is paid out after the event has taken place, on our instruction — this protects buyers who have paid for an event that has not happened yet, and protects you from paying back money you have already spent if it does not.

We may agree to move your organization to an automatic payout schedule where funds are paid out as tickets sell. That is at our discretion, based on your history with the platform, and we may move you back to the default schedule if circumstances change.

We may withhold or delay a payout where we reasonably believe it is needed to cover refunds, chargebacks or a negative balance, where an event has been cancelled, where we are investigating suspected fraud or a breach of this agreement, or where the law requires it. We will tell you why.

You must publish a refund policy for your organization, and you may set a different one for an individual event. The platform will not let you publish an event that has no policy, because the buyer is asked at checkout to agree to one. The version the buyer was shown is recorded on their order.

You honour that policy. If you cancel an event, the buyer is entitled to a refund of what they paid for their tickets, and you must instruct the refunds promptly; if you do not, we may issue them on your behalf.

Refunds and chargebacks come out of your proceeds. When a refund is issued or a chargeback is lost, the platform is debited first by the card networks, and we recover your share by reversing the corresponding transfer from your connected account balance. If that balance cannot cover it, the shortfall is a debt you owe us: Stripe may debit it from your linked bank account where supported, we may set it off against later proceeds, and we may invoice you for any remainder.

You are responsible for responding to disputes about your events. We give you the evidence we hold — the order, the terms and refund policy version the buyer accepted, and the ticket’s scan record — and you can respond to disputes from your payments dashboard on the platform.

You warrant, for every event you list, that:

• you have the right to sell tickets to it, and the authority to bind the organization accepting this agreement;
• the listing is accurate — date, time, venue, what the ticket admits you to, age restrictions and anything else a buyer would reasonably need before paying;
• you hold the licences, permits and insurance the event needs, and will run it in compliance with the law and the venue’s rules;
• you will not list an event that is illegal, or that you have no intention of putting on.

If you cancel or materially change an event — a new date, a new venue, a materially different line-up — you must tell ticket holders promptly and apply your refund policy. Repeatedly cancelling events after selling tickets is a breach of this agreement.

You keep ownership of the names, images, descriptions and other material you upload. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and distribute that material for the purpose of listing and selling your events, and to show it in previews and communications about the platform. The licence ends when you remove the material, except for copies in records we must keep, such as a completed order.

You warrant that you own that material or have permission to use it, and that it does not infringe anyone’s copyright, trademark, publicity or privacy rights. Photographs of performers, venue imagery, logos, artwork and music all need permission; that it was on the internet is not permission.

We will remove material we are properly notified is infringing, and we will terminate the account of an organizer who infringes repeatedly: in the ordinary case, 3 notices we act on against your organization ends your ability to sell here, and one serious enough notice can do it on its own. Our copyright and DMCA policy sets out how a notice is sent, how you answer one with a counter-notice, and what we record. We keep a record of every notice, which is how that policy is applied consistently rather than from memory.

When someone buys a ticket to your event, you get their attendee data — name, email address, what they bought, and whether they were admitted. For that data you are an independent controller, not our processor: you decide what you do with it, and you are responsible for doing it lawfully.

That means, at a minimum:

• use attendee data only to run the event you sold them a ticket to, and to contact them about it;
• do not send them marketing without their consent, and do not sell, rent or share their data with anyone else;
• keep your own privacy notice accurate, and honour access, deletion and opt-out requests attendees make to you;
• keep the data secure, and tell us promptly if you suffer a breach affecting data you got through the platform;
• delete it when you no longer need it for the event.

How we handle personal data, and who processes it for us, is in our privacy policy. Exporting your attendee list is a disclosure to you as a separate controller, not a sale, and our policy says so.

The platform does not currently calculate, collect or remit sales, admissions or amusement tax. Where such a tax applies to your event, determining it, collecting it and remitting it is yours to do, and any amount you have built into your ticket price is included in the price the buyer sees. If the law makes the platform the party required to collect a given tax, we will tell you before that changes.

You are responsible for your own income, business and employment taxes, and for any tax reporting your connected payment account requires.

• take payment for your events outside the platform in order to avoid our fee, for tickets you listed here;
• use the platform to sell anything that is not admission to an event you are running, or to launder money;
• place orders for your own events to manufacture demand, or use discount codes to move money rather than to discount;
• share your admin logins, or give access to someone who should not have your attendee data;
• scrape, probe or interfere with the platform, or try to reach data belonging to another organization.

The platform is provided “as is”. To the fullest extent allowed by law we disclaim implied warranties, and we do not warrant that the service will be uninterrupted or error-free.

You indemnify us against claims, losses, fines and reasonable legal costs arising out of your events, your listings, your content, your handling of attendee data, your tax obligations, or your breach of this agreement. We will tell you promptly about any such claim and let you take part in defending it.

To the fullest extent allowed by law, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits or goodwill. Our total liability to you for any claim relating to the platform is limited to the platform fees you paid us in the three months before the claim arose. Nothing here limits liability that cannot lawfully be limited, or your obligation to cover refunds and chargebacks under section 5.

Either of us may end this agreement on notice. You may stop listing new events at any time. We may suspend your ability to publish or sell, or unpublish your events, if you breach this agreement, if your payment account is restricted, if we reasonably suspect fraud, or where the law requires it.

Ending the agreement does not end your obligations for tickets already sold: you must still run or refund those events, and you remain responsible for refunds and chargebacks on them. We will pay out proceeds you are owed once that exposure has passed. Sections on content licence for records we must keep, data, tax, responsibility between us and this section survive.

We may update this agreement. Each version carries the version identifier and effective date at the top of this page, and the version your organization accepted is recorded against it. We will give you notice of a material change and ask you to accept the new version; continuing to sell after a change takes effect is acceptance of it.

Backdoor Tickets — support@backdoor.tools. For a question about a specific event, payout or dispute, include the event name and the order number.

Terms of sale (what your buyers agree to)